For your industry
Phone greetings by industry
Every industry gets different calls. Pick your trade and use example scripts that match how your customers call. Every example comes with a sample recording.
Who is on the line decides what your greeting has to say. A patient calling with an urgent problem wants to know within five seconds where to go instead; someone booking a table only needs your opening hours. That is why the examples here are grouped by trade.
Every industry page has three scripts you can use straight away: a welcome message, a closed announcement and a voicemail. Replace what is between brackets with your own details and you are done. If your trade is not listed, pick the closest one; the structure is the same.
Phone greetings for your dental practice
During treatments the phone cannot always be answered, while callers with a toothache want clarity at exactly that moment. Good greetings take care of that.
Phone greetings for your general practice
At a general practice the phone greeting is not a business card but a safety valve: an urgent caller must know what to do within seconds.
Phone greetings for your physiotherapy practice
A physiotherapist spends the day with their hands on a patient. Every missed caller is a potential new patient dialling the next practice.
Phone greetings for your garage or car business
In the workshop, hands do not leave the car for a ringing phone. A good greeting keeps the customer engaged until you can call back.
Phone greetings for your hair salon
Nobody answers the phone with scissors in hand. But today's caller is next week's appointment, so do not let them hang up into silence.
Phone greetings for your restaurant
In the middle of service the phone rings: a table for four, tonight. Without an answer or a good greeting, that table ends up next door.
Phone greetings for your installation business
You do not answer the phone on a roof or in a crawl space. But the customer with a broken boiler in January simply dials the next installer.
Phone greetings for your accounting firm
Focused work on annual accounts does not combine with answering the phone every ten minutes. Many firms therefore choose fixed calling hours; the greeting explains this properly.
Phone greetings for your web shop
Someone calling a web shop either could not find the answer online or does not trust it. That is exactly when a professional-sounding customer service counts.
Phone greetings for childcare and schools
Parents calling a childcare centre or school want to hear one thing: that their message gets through. Especially with an absence report at a quarter past eight.
Phone greetings for your law firm
An attorney is in a hearing or a meeting and simply cannot pick up. The greeting that answers instead is, for many callers, their first contact with your firm, and it needs to build trust, not undercut it.
Phone greetings for your real estate business
An agent is at a viewing or at the negotiating table, not behind a desk. Someone calling about a listing should not be left in the dark until a call-back happens.
Phone greetings for your hotel
The front desk is helping a guest, checking someone in, or it is the middle of the night. Someone calling about a booking should not have to call a competing hotel instead because nobody picked up.
Phone greetings for your veterinary clinic
Someone calling a vet is often worried. A greeting that is calm and clear about what to do in an emergency saves that caller a lot of stress, even when nobody can pick up right away.