Phone greeting for Mitel (MiVoice / MiCollab)

Which file does Mitel (MiVoice / MiCollab) need?

Mitel (MiVoice, MiCollab) vraagt een WAV in G.711 µ-law of a-law, 8 kHz, mono. Wij leveren het µ-law-bestand (en desgewenst a-law).

µ-law WAV (8 kHz, mono)

How to upload your greeting in Mitel (MiVoice / MiCollab)

For Mitel (MiVoice / MiCollab), the upload location differs per installation and management environment; there is no public step-by-step guide that fits everyone. Use the file we supply for Mitel (MiVoice / MiCollab) and ask your telecom partner or administrator where greetings are configured. The upload itself is usually a matter of browse and select.

Which greetings does Mitel (MiVoice / MiCollab) play?

A phone system plays a different file per situation. These are the four you will need most often on Mitel (MiVoice / MiCollab).

Welcome message

The first thing a caller hears. Your company name, and immediate confirmation that they reached the right place.

Phone menu (IVR)

The options callers use to route themselves. Each option is a separate line, so keep them short and put the most-used option first.

On-hold message

What someone hears while waiting in the queue. Say roughly how long it takes, or where they can find the answer themselves.

Closed announcement and voicemail

Outside opening hours, or when nobody picks up. Say when you are available again, so the customer calls back at the right moment.

Common questions about greetings for Mitel (MiVoice / MiCollab)

Can I use one file for everything?

No. The phone menu, the on-hold message, the closed announcement and the voicemail are separate files that Mitel (MiVoice / MiCollab) plays per situation. Order them in the same voice so it sounds like one whole.

What does a greeting for Mitel (MiVoice / MiCollab) cost?

A single greeting costs €19 including VAT, regardless of length. If you need several, a package is cheaper; credits never expire.

What if I switch to a different phone system later?

Then you need the same recording in a different format. If you are not sure which system you have, choose “Other / not sure” when ordering and you receive every format at once.