Phone greeting for KPN ÉÉN

Which file does KPN ÉÉN need?

KPN ÉÉN werkt met een meldtekst als .mp3-bestand. Onze MP3 is direct te uploaden.

MP3

How to upload your greeting in KPN ÉÉN

1. In the management environment, open your call plan or menu.
2. Click Audio library and then Upload.
3. Choose the MP3 file from your download.
4. Link the file at the right spot in the call plan (for voicemail: the gear icon → Upload).

Steps according to a KPN ÉÉN partner's manual; your management environment may look slightly different.

Which greetings does KPN ÉÉN play?

A phone system plays a different file per situation. These are the four you will need most often on KPN ÉÉN.

Welcome message

The first thing a caller hears. Your company name, and immediate confirmation that they reached the right place.

Phone menu (IVR)

The options callers use to route themselves. Each option is a separate line, so keep them short and put the most-used option first.

On-hold message

What someone hears while waiting in the queue. Say roughly how long it takes, or where they can find the answer themselves.

Closed announcement and voicemail

Outside opening hours, or when nobody picks up. Say when you are available again, so the customer calls back at the right moment.

Common questions about greetings for KPN ÉÉN

Can I use one file for everything?

No. The phone menu, the on-hold message, the closed announcement and the voicemail are separate files that KPN ÉÉN plays per situation. Order them in the same voice so it sounds like one whole.

What does a greeting for KPN ÉÉN cost?

A single greeting costs €19 including VAT, regardless of length. If you need several, a package is cheaper; credits never expire.

What if I switch to a different phone system later?

Then you need the same recording in a different format. If you are not sure which system you have, choose “Other / not sure” when ordering and you receive every format at once.