Phone greeting for KPN ÉÉN

Which file does KPN ÉÉN need?

KPN ÉÉN supports MP3 greeting uploads in the documented partner portal. Check the interface used by your provider.

MP3

Set up your greeting in KPN ÉÉN

1. In the management environment, open your call plan or menu.
2. Click Audio library and then Upload.
3. Choose the MP3 file from your download.
4. Link the file at the right spot in the call plan (for voicemail: the gear icon → Upload).

Steps according to a KPN ÉÉN partner's manual; your management environment may look slightly different.

Which greeting do you need?

These are possible uses for a phone greeting. The features available in your KPN ÉÉN environment depend on your product, licence and settings.

Welcome message

The first thing a caller hears. Your company name, and immediate confirmation that they reached the right place.

Phone menu (IVR)

The options callers use to route themselves. Each option is a separate line, so keep them short and put the most-used option first.

On-hold message

What someone hears while waiting in the queue. Say roughly how long it takes, or where they can find the answer themselves.

Closed announcement and voicemail

Outside opening hours, or when nobody picks up. Say when you are available again, so the customer calls back at the right moment.

Common questions about greetings for KPN ÉÉN

Can I use one file for everything?

It depends on the feature and script. Use a separate recording where callers need a different message. Ask your administrator where your KPN ÉÉN environment uses each recording.

What does a greeting for KPN ÉÉN cost?

A single greeting costs €19 including VAT, regardless of length. If you need several, a package is cheaper; credits never expire.

What if I switch to a different phone system later?

Then you need the same recording in a different format. If you are not sure which system you have, choose “Other / not sure” when ordering and you receive every format at once.