Phone greeting for NEC (SL / SV InMail)

Which file does NEC (SL / SV InMail) need?

NEC InMail supports 8 kHz, 8-bit, mono WAV. We provide µ-law. Confirm the requirements for your particular SL or SV model.

µ-law WAV (8 kHz, mono)

Set up your greeting in NEC (SL / SV InMail)

1. Open your NEC system's IP address in a browser (the WebPro portal).
2. Log in (your installer has the credentials).
3. Click InMail Audio Up/Down load (Routing).
4. Choose the mailbox number: 001 = day greeting, 002 = night, 003 = holiday.
5. Use Browse to select the file ending in -ulaw-8khz.wav and click Upload.

These steps apply to the SL series (e.g. SL1100/SL2100); keep the file under 2 MB. Other NEC models may differ.

Which greeting do you need?

These are possible uses for a phone greeting. The features available in your NEC (SL / SV InMail) environment depend on your product, licence and settings.

Welcome message

The first thing a caller hears. Your company name, and immediate confirmation that they reached the right place.

Phone menu (IVR)

The options callers use to route themselves. Each option is a separate line, so keep them short and put the most-used option first.

On-hold message

What someone hears while waiting in the queue. Say roughly how long it takes, or where they can find the answer themselves.

Closed announcement and voicemail

Outside opening hours, or when nobody picks up. Say when you are available again, so the customer calls back at the right moment.

Common questions about greetings for NEC (SL / SV InMail)

Can I use one file for everything?

It depends on the feature and script. Use a separate recording where callers need a different message. Ask your administrator where your NEC (SL / SV InMail) environment uses each recording.

What does a greeting for NEC (SL / SV InMail) cost?

A single greeting costs €19 including VAT, regardless of length. If you need several, a package is cheaper; credits never expire.

What if I switch to a different phone system later?

Then you need the same recording in a different format. If you are not sure which system you have, choose “Other / not sure” when ordering and you receive every format at once.