Phone greeting for Voiceworks / Enreach

Which file does Voiceworks / Enreach need?

Voiceworks (Enreach) vraagt een WAV in 8 kHz, 16-bit, mono. Let op: MP3 werkt hier NIET. Wij leveren het juiste WAV-bestand. Dit platform wordt door veel resellers onder eigen naam verkocht.

16-bit PCM WAV (8 kHz, mono)

How to upload your greeting in Voiceworks / Enreach

1. Log in to the admin portal of your Managed Voice environment.
2. Open the extension where the greeting should play: an auto-answer extension for a single message, or an IVR extension for a phone menu.
3. Upload the file from your download in the Geluidsbestand (audio file) field.
4. Save and call your own number to check the result.

The manual describes Managed Voice 3; Voiceworks is now Enreach, so the names in your portal may differ. The same manual describes recording a message by phone through service number 905 as an alternative to uploading.

Which greetings does Voiceworks / Enreach play?

A phone system plays a different file per situation. These are the four you will need most often on Voiceworks / Enreach.

Welcome message

The first thing a caller hears. Your company name, and immediate confirmation that they reached the right place.

Phone menu (IVR)

The options callers use to route themselves. Each option is a separate line, so keep them short and put the most-used option first.

On-hold message

What someone hears while waiting in the queue. Say roughly how long it takes, or where they can find the answer themselves.

Closed announcement and voicemail

Outside opening hours, or when nobody picks up. Say when you are available again, so the customer calls back at the right moment.

Common questions about greetings for Voiceworks / Enreach

Can I use one file for everything?

No. The phone menu, the on-hold message, the closed announcement and the voicemail are separate files that Voiceworks / Enreach plays per situation. Order them in the same voice so it sounds like one whole.

What does a greeting for Voiceworks / Enreach cost?

A single greeting costs €19 including VAT, regardless of length. If you need several, a package is cheaper; credits never expire.

What if I switch to a different phone system later?

Then you need the same recording in a different format. If you are not sure which system you have, choose “Other / not sure” when ordering and you receive every format at once.