Phone greeting for Voiceworks / Enreach

Which file does Voiceworks / Enreach need?

Voiceworks Managed Voice requires mono 16-bit WAV at 8 kHz for this upload. Use the PCM file, not the MP3. Check the product behind your reseller’s brand.

16-bit PCM WAV (8 kHz, mono)

Set up your greeting in Voiceworks / Enreach

1. Log in to the admin portal of your Managed Voice environment.
2. Open the extension where the greeting should play: an auto-answer extension for a single message, or an IVR extension for a phone menu.
3. Upload the file from your download in the Geluidsbestand (audio file) field.
4. Save and call your own number to check the result.

The manual describes Managed Voice 3; Voiceworks is now Enreach, so the names in your portal may differ. The same manual describes recording a message by phone through service number 905 as an alternative to uploading.

Which greeting do you need?

These are possible uses for a phone greeting. The features available in your Voiceworks / Enreach environment depend on your product, licence and settings.

Welcome message

The first thing a caller hears. Your company name, and immediate confirmation that they reached the right place.

Phone menu (IVR)

The options callers use to route themselves. Each option is a separate line, so keep them short and put the most-used option first.

On-hold message

What someone hears while waiting in the queue. Say roughly how long it takes, or where they can find the answer themselves.

Closed announcement and voicemail

Outside opening hours, or when nobody picks up. Say when you are available again, so the customer calls back at the right moment.

Common questions about greetings for Voiceworks / Enreach

Can I use one file for everything?

It depends on the feature and script. Use a separate recording where callers need a different message. Ask your administrator where your Voiceworks / Enreach environment uses each recording.

What does a greeting for Voiceworks / Enreach cost?

A single greeting costs €19 including VAT, regardless of length. If you need several, a package is cheaper; credits never expire.

What if I switch to a different phone system later?

Then you need the same recording in a different format. If you are not sure which system you have, choose “Other / not sure” when ordering and you receive every format at once.