Phone greeting for Voys

Which file does Voys need?

Voys supports WAV and MP3 up to 7 MB. You can use the MP3 in your download.

MP3

Set up your greeting in Voys

1. Log in to your Voys Freedom environment.
2. Go to Sounds (Geluiden) and click Add.
3. Name the sound and use Choose File to select the MP3 from your download (max. 7 MB).
4. Click Save and link the sound in your dial plan.

Which greeting do you need?

These are possible uses for a phone greeting. The features available in your Voys environment depend on your product, licence and settings.

Welcome message

The first thing a caller hears. Your company name, and immediate confirmation that they reached the right place.

Phone menu (IVR)

The options callers use to route themselves. Each option is a separate line, so keep them short and put the most-used option first.

On-hold message

What someone hears while waiting in the queue. Say roughly how long it takes, or where they can find the answer themselves.

Closed announcement and voicemail

Outside opening hours, or when nobody picks up. Say when you are available again, so the customer calls back at the right moment.

Common questions about greetings for Voys

Can I use one file for everything?

It depends on the feature and script. Use a separate recording where callers need a different message. Ask your administrator where your Voys environment uses each recording.

What does a greeting for Voys cost?

A single greeting costs €19 including VAT, regardless of length. If you need several, a package is cheaper; credits never expire.

What if I switch to a different phone system later?

Then you need the same recording in a different format. If you are not sure which system you have, choose “Other / not sure” when ordering and you receive every format at once.