Phone greeting for Yeastar

Which file does Yeastar need?

Yeastar supports mono 16-bit PCM WAV at 8 kHz. Use the PCM file in your download; other supported formats depend on the edition.

16-bit PCM WAV (8 kHz, mono)

Set up your greeting in Yeastar

1. Log in to your Yeastar PBX web portal.
2. Go to PBX Settings → Voice Prompt → Custom Prompt.
3. Click Upload and choose the WAV file from your download (max. 8 MB).
4. Then select the prompt in your IVR, queue or time condition.

Which greeting do you need?

These are possible uses for a phone greeting. The features available in your Yeastar environment depend on your product, licence and settings.

Welcome message

The first thing a caller hears. Your company name, and immediate confirmation that they reached the right place.

Phone menu (IVR)

The options callers use to route themselves. Each option is a separate line, so keep them short and put the most-used option first.

On-hold message

What someone hears while waiting in the queue. Say roughly how long it takes, or where they can find the answer themselves.

Closed announcement and voicemail

Outside opening hours, or when nobody picks up. Say when you are available again, so the customer calls back at the right moment.

Common questions about greetings for Yeastar

Can I use one file for everything?

It depends on the feature and script. Use a separate recording where callers need a different message. Ask your administrator where your Yeastar environment uses each recording.

What does a greeting for Yeastar cost?

A single greeting costs €19 including VAT, regardless of length. If you need several, a package is cheaper; credits never expire.

What if I switch to a different phone system later?

Then you need the same recording in a different format. If you are not sure which system you have, choose “Other / not sure” when ordering and you receive every format at once.